1. Welcome to The Pepi World
Welcome to The Pepi World. These Terms & Conditions apply when you access our website, browse our products, or purchase from our online store. By using our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
2. About The Pepi World
The Pepi World is a New Zealand baby-products brand offering thoughtfully selected products for babies, children, and families. References to “we”, “us”, and “our” in these Terms refer to The Pepi World, while “you” and “your” refer to customers and website users.
3. Using Our Website
You agree to use our website only for lawful purposes. You must not attempt to interfere with the operation or security of the website, misuse its content or services, introduce malicious software, or use the website for fraudulent or unlawful activities.
4. Product Information
We aim to provide accurate product descriptions, photographs, specifications, pricing, and other information. However, colours and appearance may vary slightly depending on screens, photography, manufacturing updates, or product variations. Where products are intended for babies or children, customers should follow the instructions, age recommendations, warnings, and supervision requirements supplied with the product.
5. Prices & Payments
Unless stated otherwise, prices displayed on our website are in New Zealand dollars (NZD). Any applicable taxes, shipping charges, discounts, or additional costs will be displayed where relevant during checkout. Payment must be completed using one of the payment methods available on our website.
6. Orders & Acceptance
Submitting an order does not necessarily mean that we have accepted it. We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, pricing or product information contains a genuine error, payment cannot be processed, or we reasonably suspect fraudulent activity. If payment has already been taken for an order we cancel, an appropriate refund will be arranged.
7. Shipping & Delivery
Delivery estimates provided on our website are estimates rather than guaranteed delivery dates unless expressly stated otherwise. Delivery times can be affected by location, courier operations, public holidays, weather, or other circumstances outside our reasonable control. Please ensure that the delivery information entered when placing your order is accurate. Further information is available in our Shipping Policy.
8. Returns, Refunds & Faulty Products
Returns, exchanges, and refunds are handled according to our Returns & Refund Policy and applicable New Zealand law. Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law. Consumer Guarantees Act guidance
9. Promotions, Discounts & Affiliate Offers
From time to time, The Pepi World may offer promotional codes, discounts, gifts, affiliate offers, or other special promotions. Specific conditions may apply to these offers. Unless otherwise stated, promotional offers cannot be exchanged for cash, and we may correct or withdraw a promotion where there is an obvious error, misuse, or other legitimate reason, subject to applicable law.
10. Intellectual Property
Unless otherwise indicated, The Pepi World branding and original website content—including logos, graphics, text, photographs, and design elements owned by us—are protected by applicable intellectual-property rights. You may use our website for personal shopping purposes, but you must not reproduce or commercially exploit our protected content without permission, except where permitted by law.
11. Liability & New Zealand Consumer Rights
To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control or by use of a product contrary to its instructions or warnings. However, these Terms do not limit any rights or remedies you have under New Zealand law that cannot legally be excluded or limited. New Zealand businesses selling consumer goods generally have obligations under laws including the Consumer Guarantees Act and Fair Trading Act. New Zealand consumer rights
12. Changes, Governing Law & Contact
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, or applicable requirements. The latest version will be published on this page. These Terms are governed by the laws of New Zealand, and any disputes will be dealt with according to applicable New Zealand law.
For questions regarding these Terms, contact:
The Pepi World
New Zealand
Email: [Your Support Email]
Business Address: [Your Business Address]