1. We’d Love to Hear From You
Welcome to The Pepi World Contact Us page. Whether you have a question about a product, need help with an order, or simply want to get in touch, our team is here to help.
2. Customer Support
Our goal is to make your experience with The Pepi World as simple and enjoyable as possible. If you need assistance before or after placing an order, please contact our customer support team.
3. Order Enquiries
Have a question about an existing order? Please include your order number and the email address used at checkout when contacting us so we can assist you more efficiently.
4. Product Questions
Need more information about one of our baby products? Contact us with the product name and your question, and we’ll be happy to provide the available information to help you make an informed choice.
5. Shipping & Delivery
For questions regarding delivery times, shipping updates, or an order that has not arrived as expected, please contact us with your order details. We’ll help you check the available delivery information.
6. Returns & Refunds
If you would like to request a return or have a question about a refund, please contact us before returning an item. Our team will guide you through the appropriate process in accordance with our Returns & Refund Policy.
7. Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photos where applicable.
8. Contact Us by Email
For general enquiries and customer support, you can reach us at:
Email: [Your Support Email]
We aim to respond to customer enquiries as promptly as possible during our normal support hours.
9. Business & Collaboration Enquiries
Interested in working with The Pepi World? We welcome relevant enquiries from creators, influencers, businesses, and potential partners. Please contact us with a brief introduction and details of your proposal.
10. Affiliate Enquiries
If you are interested in promoting The Pepi World and becoming part of our affiliate community, please contact us or visit our Affiliate Program page for further information.
11. Serving New Zealand Families
The Pepi World is based in New Zealand, and we are committed to providing friendly and helpful support to our customers. We value your questions, feedback, and suggestions as our brand continues to grow.
12. Thank You for Choosing The Pepi World 💛
Every customer is an important part of our journey. Thank you for choosing The Pepi World for your family. We look forward to hearing from you and helping wherever we can.