1. Shipping With The Pepi World
At The Pepi World, we want to make receiving your order as simple and convenient as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered to our customers.
2. Where We Deliver
We primarily serve customers throughout New Zealand. Shipping availability may depend on your delivery address, product availability, and the shipping options displayed at checkout. Some rural or remote locations may require additional delivery time.
3. Order Processing
Once your order has been successfully placed and payment confirmed, we begin preparing it for dispatch. Orders are generally processed during normal business days, excluding weekends and New Zealand public holidays. During busy periods, promotions, or holidays, processing may take a little longer.
4. Estimated Delivery Times
Estimated delivery times will depend on the destination, courier service, product, and fulfilment location. Any delivery timeframe displayed on our website or communicated after purchase should be treated as an estimate rather than a guaranteed delivery date, unless specifically stated otherwise.
5. Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase. From time to time, The Pepi World may offer free shipping or promotional shipping rates. Any conditions or minimum-spend requirements will be displayed with the relevant offer.
6. Order Tracking
Where tracking is available, customers will receive tracking information after their order has been dispatched. Please allow some time for the courier's tracking system to update after receiving your tracking details.
7. Correct Delivery Information
Please make sure your name, delivery address, postcode, phone number, and other required information are correct before submitting your order. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that delivery details can be changed after an order has entered processing or been dispatched.
8. Delayed Deliveries
Occasionally, deliveries may be delayed due to courier disruptions, severe weather, public holidays, high parcel volumes, remote locations, or other circumstances. If your order is taking longer than expected, please contact us and we will help you check the available tracking and delivery information.
9. Lost, Missing or Damaged Parcels
If your parcel appears to be lost, arrives damaged, or there is another delivery problem, please contact The Pepi World promptly with your order number and relevant details. Where appropriate, we will work with the delivery provider and assess the available resolution in accordance with our policies and applicable New Zealand consumer law.
10. Authority to Leave & Delivery
Depending on the courier and delivery option, a parcel may be delivered to the address provided, left in an appropriate location where authorised, or redirected for collection. Customers should follow any delivery instructions or notifications provided by the relevant courier. Please choose a delivery address where parcels can be received securely.
11. Changes, Returns & Refunds
Once an order has been dispatched, we may not be able to change or cancel the shipment. If you need to return an eligible product after receiving it, please refer to our Refund Policy. Your rights relating to delivery and goods are also subject to applicable New Zealand consumer protections. NZ online shopping guidance
12. Shipping Questions & Support
If you have any questions about shipping, tracking, or your delivery, please contact:
The Pepi World
New Zealand
Email: [Your Support Email]