1. We’re Here to Help
At The Pepi World, we want your shopping experience to be simple, comfortable, and stress-free. Our customer support team is here to assist you with questions about our products, orders, deliveries, returns, and more.
2. Product Support
Not sure which product is right for you or your little one? If you need more information about a product’s features, available options, or general use, feel free to contact us before placing your order.
3. Help With Your Order
If you need assistance with an existing order, please contact our support team and include your order number. Providing your order details helps us locate your purchase and assist you more efficiently.
4. Order Changes & Cancellations
Need to change your delivery details or cancel an order? Contact us as soon as possible. We’ll do our best to help, but changes or cancellations may not be possible once an order has been processed or dispatched.
5. Shipping & Tracking Support
If you have questions about shipping, tracking, or the status of your delivery, our team can help you check the available information. Please have your order number and tracking details, if available, ready when contacting us.
6. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us. We can review the available tracking information and, where appropriate, assist with enquiries involving the delivery provider.
7. Damaged, Faulty or Incorrect Items
If your product arrives damaged, appears faulty, or is different from what you ordered, please contact us promptly. Include your order number, a brief description of the issue, and clear photos or video where relevant so we can assess the matter.
8. Returns & Refund Support
Need to request a return or refund? Please contact us before sending an item back. Our team will guide you through the appropriate steps according to our Refund Policy and applicable New Zealand consumer rights.
9. Payments & Checkout Help
If you experience an issue while completing checkout or have a question about a payment, discount code, or order total, contact us with the relevant details. For your security, never send us your full card number, password, or other sensitive payment credentials.
10. General Questions & Feedback
We love hearing from our customers. Whether you have a general question, suggestion, feedback, or an idea that could help us improve The Pepi World, you’re always welcome to get in touch.
11. Supporting New Zealand Families
As a New Zealand baby brand, our goal is to provide friendly and helpful support to families shopping with The Pepi World. We value your trust and aim to handle customer enquiries clearly and professionally.
12. Get in Touch
For customer support, please contact:
The Pepi World
New Zealand
Email: [Your Support Email]