1. Our Commitment to Your Privacy
At The Pepi World, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, store, and disclose personal information when you visit our website, contact us, create an account, or purchase our products. As a New Zealand business, our privacy practices are intended to align with the Privacy Act 2020 and applicable Information Privacy Principles.
2. Personal Information We Collect
Depending on how you interact with The Pepi World, we may collect information such as your name, billing and delivery address, email address, phone number, order and transaction details, account information, customer-support communications, and information about how you interact with our website. We aim to collect personal information only where it is reasonably necessary for our business activities.
3. How We Collect Your Information
We generally collect personal information directly from you when you place an order, create an account, subscribe to communications, complete a form, contact customer support, or otherwise provide information through our website. We may also receive certain information through service providers and technologies used to operate our online store. New Zealand privacy principles generally favour collecting information directly from the individual and require transparency about why information is being collected and how it will be used.
4. How We Use Your Information
We may use your personal information to process and fulfil orders, arrange delivery, communicate with you about purchases, provide customer support, maintain and improve our website, prevent fraud or misuse, keep appropriate business records, and comply with applicable legal obligations. Where permitted, we may also use your information for marketing and promotional communications.
5. Payments & Transactions
Payments made through our online store may be processed by third-party payment providers. These providers may collect and process payment information according to their own privacy practices and security requirements. The Pepi World may receive transaction-related information necessary to process orders, refunds, and customer enquiries.
6. Cookies & Website Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve the shopping experience, and support analytics or advertising where applicable. Your browser may allow you to block or delete certain cookies, although doing so may affect some website functionality.
7. When We Share Personal Information
We may provide personal information to trusted service providers where reasonably necessary to operate our business—for example, ecommerce and website providers, payment processors, delivery partners, customer-support services, analytics providers, and other suppliers that help us provide our services. We may also disclose information where permitted or required by law.
8. Overseas Service Providers
Some technology or service providers we use may process or store information outside New Zealand. Where a disclosure of personal information to an overseas organisation is subject to New Zealand's Information Privacy Principle 12, appropriate safeguards or another permitted basis may be required.
9. Keeping Your Information Secure
We take reasonable steps appropriate to our operations to protect personal information against loss, unauthorised access, use, modification, disclosure, or other misuse. However, no online service or method of electronic storage can guarantee absolute security. New Zealand's privacy principles require organisations holding personal information to use reasonable security safeguards.
10. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable business, accounting, dispute-resolution, or legal requirements. When information is no longer required, we may securely delete or anonymise it where appropriate. The Privacy Act's retention principle generally provides that personal information should not be kept longer than required for the purposes for which it may lawfully be used.
11. Your Privacy Rights
Under New Zealand privacy law, you may have rights to request access to personal information we hold about you and ask for it to be corrected if it is inaccurate. To make a privacy-related request, please contact us using the details provided below.
12. Contact Us & Policy Updates
If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact:
The Pepi World
New Zealand
Email: [Your Support/Privacy Email]
Postal Address: [Your Business/Privacy Contact Address]
We may update this Privacy Policy when our practices, services, or applicable requirements change. The latest version will be published on this page with an updated revision date.